FAQs

General Information

What is the age range for Turing Tumble?

  • Turing Tumble is for anyone ages 8 and above.  Kids love it, and adults find the later puzzles to be fun and challenging as well.

What is the size/weight of the box?

  • The Turing Tumble box measures 13.63" x 18.75" x  3.88" and weighs 6.7 pounds. This equates to 34.62cm x 47.63cm x 9.86cm and 3.04kg.
  • The Turing Tumble 5-pack box measures 20.7” x 19.7” x 14.6” and weighs 33.5 pounds.  This equates to 52.5cm x 50cm x 37.0cm and 15.2kg.

How is Turing Tumble a Computer?

What is a virtual pack?

  • The Virtual Pack is emailed to you and contains all the plans for Turing Tumble. Build your own homemade copy or make modifications to the parts! The Virtual Pack includes:
    • CAD files (STL and STP format) for all of the plastic parts
    • A pdf version of the puzzle/comic book
  • Find tips and tricks for building your own copy of Turing Tumble on the community forums at community.turingtumble.com.

Do I need the extra parts?

  • The standard Turing Tumble kit contains everything you will need to complete all the puzzles in the included puzzle book.  The extra parts are available if you lose or break parts, or if you want to get creative making your own puzzles or computers.

Educators

Who qualifies for the Educator Discount?

  • Any teacher or school, homeschooling family, library, or educational camp qualifies for our educator discount.  You can fill out our Quote Request Form if your school requires you to use a purchase order and you need a quote.
  • Email us at hello@turingtumble.com from your school email address to get discount information.  Be prepared to tell us the name of your school or educational program.

Where can I find educator resources?

  • Visit our Educator page http://edu.turingtumble.com/ to find educational resources for Turing Tumble including a practice guide, educator guide, and more.

Do you accept purchase orders?

  • We do accept purchase orders from schools.  If your school requires you to use a purchase order, you can fill out our Quote Request Form to get a quote and then email us your PO at hello@turingtumble.com.

I need an invoice copy to get reimbursement from my company/school.  How do I get one?

Getting Started

How do I set up my Turing Tumble?

How do I start building marble-powered computers?

  • Option 2: After your board is set up using the Assembly Instructions, start on page vi of your puzzle book to learn about the inner world of computers.
    • Read the story of Alia on pages 1-13 before getting started on the puzzles.
    • Page 14 explains how to play.  Read this before starting on Challenge 1.

Order Questions

What locations do you ship to?  Where do you ship from?

  • We currently ship to all countries in the world.  This is subject to change based on our ability to successfully get orders to our customers.  If there are changes to where we are able to ship, there will be a notice on our store page.
  • We currently ship US orders from Nevada, Texas, and Pennsylvania.
  • We currently ship UK orders from Wales.
  • We currently ship EU orders from Germany.
  • We currently ship Canada orders from Ontario.
  • We currently ship Australia and New Zealand orders from Victoria, Australia.
  • We currently ship Japan, China, Hong Kong, Singapore, Thailand, India, North Korea, South Korea, Malaysia, Taiwan, Indonesia, and VietNam orders from Australia.
  • We currently ship all other orders from the US.

Can I pay in my own currency?

  • We currently support the following currencies:
    • Australian dollar (AUD)
    • Canadian dollar (CAD)
    • Denmark Krone (DKK)
    • Euro (EUR)
    • Hong Kong dollar (HKD)
    • Japanese yen (JPY)
    • New Zealand dollar (NZD)
    • Pound sterling (British pound) (GBP)
    • Singapore dollar (SGD)
    • United States dollar (USD)
  • You should automatically be routed to our store page in your currency (if supported) when you visit our store page: store.turingtumble.com.  If you are in a country with a currency we do not currently accept, you will be routed to our page in United States Dollars.  If you would like to pay in a different currency than the one you are automatically routed to, you can use the flags at the top of the page to change the payment currency.

Why am I being charged VAT/GST if you are a US company?

  • We currently import our products into the UK, Australia, Canada, and Germany to ship to customers locally.  We pay VAT/GST at import and as a result charge VAT/GST on our sales in those countries.  

I never received my tracking information.  What should I do?

  • Check your email and/or your junk mail folder for an email from hello@turingtumble.com with the subject line “A shipment from order #xxxxx is on the way.”  Your tracking information should be in that email. If it is not, or if you did not receive that email, send us an email at hello@turingtumble.com and we will help you out.

I need an invoice copy to get reimbursement from my company/school.  How do I get one?

Returns/Refunds

What is your return policy?

  • Please email us at hello@turingtumble.com if you have any questions or if you would like to return your product. Turing Tumble will accept returns of unopened and unused items within 30 days of delivery of the item. Original shipping costs are non-refundable, and you are responsible for paying return shipping costs. Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. If your refund is approved, a credit will be applied to your credit card or original method of payment.

Retail and Resale Policy

  • Only businesses with an approved wholesale account may resell Turing Tumble products.  Turing Tumble does not allow re-sale of its products on any third-party resale websites (Amazon, Ebay, etc...) or allow the use of online shopping ads to re-sell any Turing Tumble products. Turing Tumble MSRP and MAP is $69.95 USD.  If you are interested in carrying Turing Tumble in your store, contact us at hello@turingtumble.com to get set up.